Refund policy
Lolli & Lace
Returns & Exchanges
We want every order to bring joy. If something isn't quite right, we're here to help make the process as smooth as possible.
💕 Our Promise
We carefully inspect every item before it leaves our boutique to ensure it meets our quality standards.
📦 Return Eligibility
Eligible items may be returned within 14 days of delivery in new, unworn, unwashed condition with original tags and packaging intact.
✨ Specialty & Occasion Items
Certain seasonal, specialty, personalized, and occasion-based items may not be eligible for return. Product-specific eligibility will be reflected on the product page when applicable.
🎀 Exchanges
If you need a different size or received an incorrect item, please contact us and we'll gladly assist with available exchange options.
🚚 Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery so we can make it right.
💌 Need Assistance?
Our Customer Care team is happy to help with any questions regarding your order.
hello@lolliandlace.com