Fraktpolicy

Customer Care

Shipping & Returns

Everything you need to know about processing, delivery, tracking, and returns at Lolli & Lace.

Planning for a special date? Please order early and allow extra time during holidays and the Halloween season.

Part One

Shipping Policy

Processing Time

Orders are typically processed within 2–5 business days. During busy seasons, holidays, or Halloween rush periods, processing may take slightly longer.

Shipping Time

Shipping times vary depending on the shipping method selected at checkout and the order’s destination. Once your order ships, tracking information will be sent by email.

Please allow additional transit time during peak holiday and Halloween seasons.

Tracking Your Order

A tracking number will be sent to the email address provided at checkout once your order ships. Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please carefully review your shipping address before placing your order. Lolli & Lace is not responsible for packages delivered to an incorrect address entered at checkout.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery timing is handled by that carrier. If your package is delayed, lost, or marked as delivered but cannot be located, please contact the carrier directly using your tracking number.

You may also contact us with your order number, and we’ll be happy to help however we can.

Part Two

Return Policy

Return Window

Eligible items may be returned within 14 days of delivery. Return requests submitted after the 14-day window cannot be accepted.

Return Eligibility

To qualify for a return, merchandise must be unused, unworn, and returned in its original condition with all original tags, accessories, and packaging included.

The following items are not eligible for return:

Final-sale items
Personalized or custom-made items
Halloween items returned or requested for return after October 15

Halloween Return Deadline

Return requests for Halloween items must be submitted within 14 days of delivery and no later than October 15. Halloween return requests made after October 15 cannot be accepted.

How to Request a Return

Please contact us within the eligible return window and include your order number and the item you would like to return. Wait for return instructions before sending your item back. Returns sent without prior authorization may not be accepted.

Refunds

Once an approved return is received and inspected, the eligible refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.